Information We Collect
The Legend of Hope Psychiatry LLC ("we," "our," or "us") collects information necessary to provide high-quality psychiatric care and manage our practice operations.
Personal Identification Information
- Full name, date of birth, gender identity
- Contact details: address, phone number, email address
- Emergency contact information
- Government-issued ID when required for identity verification
Protected Health Information (PHI)
- Medical and psychiatric history, diagnoses, and treatment records
- Medication history and current prescriptions
- Session notes, assessments, and evaluation results
- Lab results and records from referring providers
Financial & Insurance Information
- Insurance provider name, member ID, and group number
- Billing address and payment method information
- Claims and explanation of benefits (EOB) records
Technical & Website Information
- IP address, browser type, and device information
- Pages visited, time spent on site, and referral source
- Cookies and similar tracking technologies
How We Use Your Information
- Providing Care: To deliver psychiatric evaluations, medication management, psychotherapy, TMS therapy, Spravato treatment, and telehealth services.
- Appointment Management: To schedule, confirm, remind, and follow up on appointments via our SimplePractice patient portal.
- Billing & Insurance: To submit claims, process payments, and verify insurance coverage.
- Care Coordination: To coordinate with other healthcare providers involved in your treatment, with your consent.
- Legal Compliance: To comply with applicable federal and state laws, including HIPAA, New Mexico, and Washington State regulations.
- Quality Improvement: To improve our services and clinical practices through anonymized data analysis.
- Communications: To send appointment reminders, health information, and practice updates — only with your consent.
HIPAA & Health Information Privacy
Under HIPAA, you have important rights regarding your Protected Health Information (PHI). We are required to:
- Provide you with a Notice of Privacy Practices (NPP)
- Obtain your written authorization before using or disclosing PHI beyond treatment, payment, and healthcare operations
- Notify you in the event of a breach of your unsecured PHI
- Accommodate reasonable requests to receive communications by alternative means
A full copy of our Notice of Privacy Practices is available upon request at info@lohpsych.com.
Sharing of Information
We do not sell, rent, or trade your personal or health information to third parties. We may share your information only in the following circumstances:
Treatment Purposes
With other healthcare providers directly involved in your care, such as referring physicians, pharmacies, or specialists — always with appropriate safeguards.
Business Associates
With service providers who assist in our operations (e.g., SimplePractice for our patient portal, billing services, IT providers) under signed Business Associate Agreements (BAAs) ensuring HIPAA compliance.
Legal Requirements
When required by law, such as in response to a court order, subpoena, or mandatory reporting obligations (e.g., duty to warn, child or elder abuse reporting).
Emergency Situations
To prevent or lessen a serious and imminent threat to your health or safety, or the health or safety of another person.
Telehealth Privacy
The Legend of Hope Psychiatry provides telehealth services to patients in New Mexico and Washington State. We take specific measures to protect your privacy during virtual visits:
- All telehealth sessions are conducted through HIPAA-compliant, encrypted video platforms
- Sessions are never recorded without your explicit written consent
- You are responsible for ensuring a private, secure environment on your end during sessions
- We recommend using a secure, private internet connection during telehealth visits
- Telehealth sessions comply with the practice laws of both New Mexico and Washington State
Cookies & Website Tracking
Our website lohpsych.com uses cookies and similar tracking technologies to improve your experience:
- Essential Cookies: Required for website functionality (session management, security).
- Analytics Cookies: Used to understand how visitors interact with our site (e.g., Google Analytics). Data collected is anonymized.
- Third-Party Widgets: Our SimplePractice appointment widget may set cookies to enable its functionality.
You may disable cookies through your browser settings; however, this may affect certain features of our website.
Data Security
We implement industry-standard technical, administrative, and physical safeguards to protect your information:
- SSL/TLS encryption for all data transmitted through our website and patient portal
- Secure, HIPAA-compliant EHR system via SimplePractice
- Access controls limiting PHI access to authorized personnel only
- Regular security assessments and staff privacy training
- Secure disposal of physical and electronic records
Your Rights
- Right to Access: Request a copy of your medical records and health information.
- Right to Amend: Request corrections to inaccurate or incomplete information.
- Right to Restrict: Request restrictions on how we use or disclose your PHI.
- Right to an Accounting: Request a list of disclosures of your PHI made in the past 6 years.
- Right to Confidential Communications: Request we contact you through a specific method or location.
- Right to Complain: File a complaint with us or with the U.S. HHS without retaliation.
To exercise any of these rights, contact us at info@lohpsych.com or call +1-877-416-6474.
Minors
Our services are primarily intended for adults (18 years and older). We do not knowingly collect personal information from minors without verifiable parental or guardian consent. If you believe a minor's information has been submitted in error, please contact us immediately.
Policy Updates
We reserve the right to update this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date, post a notice on our homepage, and notify active patients via email when required by law. Your continued use of our services after any changes constitutes acceptance of the updated policy.
Contact Us
The Legend of Hope Psychiatry LLC
Albuquerque, NM 87106-4076 · New Mexico & Washington State
📧 info@lohpsych.com · 📞 +1-877-416-6474 · 📠 +1-505-355-2684
Acceptance of Terms
By accessing or using lohpsych.com, booking an appointment, using our patient portal, or receiving services from The Legend of Hope Psychiatry LLC, you agree to be bound by these Terms of Use. If you do not agree, please do not use our website or services.
Our Services
The Legend of Hope Psychiatry LLC is a licensed psychiatric practice providing the following services to adults in New Mexico and Washington State:
- Comprehensive psychiatric evaluations and assessments
- Medication management and psychopharmacology
- Individual psychotherapy and counseling
- Telehealth psychiatric services via secure video platform
- Care for anxiety, depression, bipolar disorder, PTSD, OCD, BPD, personality disorders, sleep disorders, psychotic disorders, and eating disorders
Website content is for informational purposes only and does not constitute medical advice, diagnosis, or treatment.
Eligibility
To receive clinical services, you must:
- Be 18 years of age or older
- Be physically located in New Mexico or Washington State at the time of your telehealth appointment
- Provide accurate, complete, and up-to-date personal and health information
- Have a valid means of payment or qualifying insurance coverage
We reserve the right to decline service to anyone who does not meet these criteria or who poses a safety concern.
Appointments & Cancellation Policy
Scheduling
Appointments may be scheduled via our online portal (SimplePractice), by phone at +1-877-416-6474, or by emailing info@lohpsych.com.
Cancellations & No-Shows
- A minimum of 24 hours' notice is required to cancel or reschedule.
- Late cancellations and no-shows may be subject to a cancellation fee.
- Repeated no-shows may result in discharge from the practice.
Psychiatric Emergencies
Payment & Insurance
Insurance
We accept a variety of insurance plans. Please verify your coverage prior to your appointment. You are responsible for any amounts not covered by your insurance, including deductibles, copayments, and coinsurance.
Self-Pay
Competitive self-pay rates are available for patients without insurance. Payment is due at the time of service.
Accepted Payment Methods
- Visa, Mastercard, American Express, Discover
- HSA and FSA cards, ACH bank transfer
- Cash, check, PayPal, Zelle, wire transfer
Accounts with outstanding balances may be subject to collection procedures. We reserve the right to suspend services for unpaid balances.
Telehealth Terms
- Telehealth is only available to individuals physically located in New Mexico or Washington State during the session.
- You are responsible for providing a private, distraction-free environment.
- A reliable internet connection and compatible device with camera and microphone are required.
- Technical difficulties on your end may be considered a late cancellation.
- Telehealth is not appropriate for all conditions or crisis situations. Your provider will advise if in-person care is needed.
- You consent to receive psychiatric services via telehealth, understanding the limitations of this modality.
User Conduct
When using our website or services, you agree not to:
- Provide false, inaccurate, or misleading information
- Use our services for any unlawful purpose
- Attempt unauthorized access to our systems or patient records
- Harass, threaten, or abuse our staff, providers, or other patients
- Record any session or communication without prior written consent
- Use our website content for commercial purposes without written permission
Violations may result in immediate termination of services and reporting to appropriate authorities.
Intellectual Property
All content on lohpsych.com — including text, graphics, logos, images, and site design — is the exclusive property of The Legend of Hope Psychiatry LLC and is protected by U.S. copyright and trademark laws. You may not reproduce, distribute, or modify any content without prior written consent.
Medical Disclaimer
Never disregard professional medical advice or delay seeking it because of something you have read on this website. Our website is provided on an "as is" basis without warranties of any kind.
Limitation of Liability
To the fullest extent permitted by law, The Legend of Hope Psychiatry LLC shall not be liable for any indirect, incidental, special, or consequential damages arising from:
- Your use of, or inability to use, our website or services
- Technical errors or interruptions of our website
- Unauthorized access to your information due to circumstances beyond our control
- Any third-party content linked from our website
Our total liability for any claims shall not exceed the amount you paid for services in the three (3) months preceding the claim.
Governing Law & Dispute Resolution
These Terms shall be governed by the laws of the State of New Mexico. Any disputes shall first be resolved through good-faith negotiation. If negotiation fails, disputes shall be submitted to binding arbitration in Albuquerque, New Mexico, per the rules of the American Arbitration Association. You waive any right to participate in a class action lawsuit.
Contact Us
The Legend of Hope Psychiatry LLC
Albuquerque, NM 87106-4076 · New Mexico & Washington State
📧 info@lohpsych.com · 📞 +1-877-416-6474 · 📠 +1-505-355-2684